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Heartfile Health Financing
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Become a volunteer
FAQs 

Why donate to Heartfile Health Finanacing?
How can I make a request for assistance for a patient?
How can i become a service provider in this system?
How can I become a volunteer in this system?
How can I contact the focal person for Heartfile Health Finanacing?

 
Q.Why donate to Heartfile Health Financing?
Heartfile Health financing is a pilot project. Learn more about HHF
This donation system empowers donors to earmark and track their donations and provides unprecedented transparency in donation management.
This system will provide you the following unique benefits while making a donation:

You can decide exactly who your donation will go to:

While encouraging you to donate to our general pool, we have empowered you to specify where your donation should go in terms of the age, gender, disease and geographical location of the patient. Please click here to register and donate

Your donation has an immediate impact:
Heartfile Health Financing has an extremely fast turnover and we also update our website and system regularly. This means that you can actually choose to help a patient who is in the hospital right now and will benefit from your donation in the next few days! 

You can make a pledge today and remember to donate as per your pledge. We will soon be making an option available for online donations. Click here to make a pledge

You can track how every rupee of your donation is spent:
You can choose to receive an email, SMS or letter every time any of your money is spent by Heartfile Health Financing. 
Don’t want too many alerts? You can specify exactly how often we should contact you when you register. 

How can I make a request for assistance for a patient?

Q. Who can be a service requester?
A. Hospitals, pharmacies, laboratories and rehabilitation centers can place requests for impoverished patients they consider to be in need.

Q. What makes Heartfile Health Financing unique?
A. The Heartfile Health Financing system is innovative and unique in terms of the level of financial transparency it offers to donors and service providers. The efficient online system benefits patients and service requesters immensely as cases are processed and services are provided rapidly. This extremely fast turnover is unprecedented in the Pakistani health sector and has had made Heartfile Health Financing popular with the many service requesters who have already registered on our online system.

Q. How can I register with Heartfile Health Financing?
A. The best way to register with Heartfile Health Financing is by using our efficient and easy-to-use online system. Please click here to register Registration can also be completed through letters, faxes, emails or in person, and in person.

Q. How does the online system work?
A. Once you complete our simple online registration form, we will send you a confirmation email. Then you can use the user ID and password you set during registration to login to the system and send patient health financing requests to Heartfile. We will use the system to update you on the status of your patient’s request. If the patient is approved for health financing by Heartfile, we will also use the system to inform you about the assessment visits and service provision dates.  

Q. Do I always have to use the online system?
A. No, if you do not have reliable internet access or are not comfortable using the online system you can always contact our Health Financing Coordinator through email, in person, by calling in, through postal mail and through faxes.


How can I become a service provider in this system?

Q. Who can be a service provider?
A. A service provider can be a clinician, a pharmacist, a radiologist, a pathologist or a rehabilitator. When you register, you will be asked to provide specific details about the sort of services you offer.

Q. What makes Heartfile Health Financing unique? 
A. The Heartfile Health Financing system is innovative and unique in terms of the level of financial transparency it offers its donors and service providers. The efficient online system benefits service providers immensely as payments are processed as soon as services are rendered. This means you will receive your payment within a week of delivering the service you choose to provide. The expediency in payments has made Heartfile Health Financing popular with many service providers who have already registered on our online system. Our current policy obviates the need for competitive bidding for each individual case of service provision; and therefore, once a service provider is registered, and a price list has been approved, the service provider will be 'on the panel'. We will keep your information in our system and will contact you whenever your services are required.

Q. How can i register with Heartfile Health Financing?
A. The best way to register with Heartfile Health Financing is by using our efficient and easy-to-use online system. Please click here to register Registration can also be completed through letters, faxes, email or in person, by oppointment.  

Q. How does the online system work?
A. Once you complete our simple online registration form, we send you a confirmation email. Then you can use the user ID and password you set during registration to login to the system and send requests to Heartfile. As we receive orders for services from our patients, we will send you requests for services. We can use the system to confirm when you have delivered the required services and the system will inform you when your payment has been processed. You can also use the system to update the information (prices etc.) you provide during registration.

Q. Do I always have to use the online system?
A. No, if you do not have reliable internet access or are not comfortable using the online system you can always contact our Health Financing Coordinator through email, in person, by calling in, through postal mail and through faxes.

How can I become a Volunteer?

Volunteering for Heartfile Health Financing can be an enriching and exciting experience. We believe that our volunteers should benefit and learn from the work they do. We provide our volunteers with appropriate training opportunities and match them up with work they enjoy doing. If you have the time and dedication to help us fulfill our mission of protecting the poor against catastrophic health expenditure, read on for details about our volunteer program. 

Q. What sort of work is Heartfile doing through its Health Financing Project? 
A. More than 70% of Pakistan’s population is not universally covered for healthcare and more than 60% of the population is employed in the informal sector. This leaves a majority of the population susceptible to catastrophic health expenditure (i.e. taking loans or selling assets to cover their medical expenses) when faced with a serious medical problem. Heartfile has taken the initiative of directly providing medical services to such patients. 

Q. Who can be a volunteer? 
A. We encourage volunteers of all backgrounds who are highly proficient in both Urdu and English and are computer literate. Volunteers with a medical background are especially encouraged to apply as some of our volunteer work involves directly interacting with patients and doctors. While we prefer volunteers who can work out of our office on weekdays between 9am and 5pm, we give volunteers the flexibility to set their own hours and work from home. 

Q. How will I benefit from being a Heartfile volunteer? 
A. Heartfile volunteers are provided training in areas such as poverty assessment and medical ethics in order to carry out assignments. Volunteers are awarded official certificates after they have completed these trainings and logged at least twenty hours of volunteer work. Personal recommendations can be requested from the Volunteer Coordinator after sixty hours of volunteer work have been completed.  


Q. I’m convinced!  How do I become a volunteer? 
A. To become a volunteer,The best way to register with Heartfile Health Financing is by using our efficient and easy-to-use online system. Please click here to register. Once your form has been received, we will evaluate it in order to match you up with work you are interested in and contact you with further details. If you have any questions or comments, please feel free to contact our Coordinator

How can I contact the focal person for Heartfile Health finanacing?
For any queries please contact us at:

Coordinator
Heartfile Health Financing 
1 Park Road
Chak Shahzad
Islamabad
Pakistan
Phone:92-51-2616521-2
Fax:92-51-2616455
coordinator@heartfilefinancing.org